FAQ

Yes. Every cover is built to your measurements, style, and finish. Standard build time is 1–2 weeks; complex/multi items or special finishes are 2–3 weeks.

If production hasn’t started, we can usually update measurements, color, or grille. Contact us within 24 hours of purchase for the best chance to adjust.

Yes—order confirmation on purchase, then a shipping confirmation with tracking once it ships.

Measure Height (floor to top), Length (left to right), and Depth (wall to farthest point). Add clearance: +1” H, +1 to +1.5” L, +0.75 to +1” D. Include valves and sills. Grab our printable Measure Kit (PDF).

Send photos with a tape measure visible. We’ll help confirm clearances and any needed cutouts.

No—our venting and internal spacing are designed for convection. Keep the top and front vents clear for best performance.

Most installs take 10–20 minutes. Place the cover, check alignment, and optionally secure anti-tip brackets (recommended with kids/pets).

Yes. Many customers use freestanding covers with non-marring pads. Anti-tip brackets can be attached to wall studs or anchors if allowed.

Anti-tip brackets are available on request. Standard screws/anchors are easy to source at any hardware store.

All products ship from our Clifton, NJ workshop: 110 Market St, Clifton, NJ 07012.

After build: Northeast 1–3 biz days, Midwest/South 3–5, West 5–7. Oversized items may ship freight.

Yes—choose Local Pickup at checkout. We’ll email when it’s ready with pickup instructions.

Photograph the box and item and email us within 48 hours. We’ll replace or resolve per our Shipping Policy.

Custom and made-to-order items are generally non-refundable once production begins. If we made an error or it arrived damaged, we’ll make it right. See Return & Refund Policy.

Please report damage, defects, or incorrect items within 7 days of delivery with photos.

Yes. Provide a brand/code (e.g., Benjamin Moore, Sherwin-Williams, RAL, HEX). We’ll confirm feasibility and finish sheen.

OG (Original), SH (Shaker), Aura, and Mono (Baseboard). Each can be customized by size, grille pattern, and finish.

Yes—our Mono line is designed for baseboard heaters. Measure total run length and depth carefully.

Major credit/debit cards, Shopify Payments, PayPal, and options shown at checkout.

Pricing is based on style + size + options. Base size is H20 × L20 × D8. Add-ons: every +2” Height = +$15; +2” Length = +$6; +2” Depth = +$20.

We collect tax where required by law. Final tax is calculated at checkout based on your shipping address.

Use a damp microfiber cloth. Mild soap for spots. Avoid abrasives and harsh solvents. Vacuum grilles monthly for best airflow.

Yes—contact us with your order number and color details.

Yes for designers, property managers, and developers. Email project specs (sizes, quantities, timelines) for a quote.

Depends on volume and finish—typical is 3–6 weeks. We’ll confirm a schedule after reviewing your specs.

Check floor level and baseboards. Use non-marring pads or shims on the low side; confirm anti-tip bracket placement if used.

Ensure top/front vents are unobstructed. Vacuum dust buildup. Verify clearances match the order size and radiator depth.

Contact us ASAP. If production hasn’t started, we’ll update the order. If it has, we’ll suggest the lowest-cost fix (e.g., modify depth or add cutouts).